USER GUIDE

Before placing an order online

You will need to register your information when placing an order on this website.
If you wish, click here to go to the「New Membership Registration」page to register your information.

※Password is one of the important personal information. Please choose a password that is difficult for others to guess.

Selecting items

To purchase an item, select your color, size and quantity and click the「Add to Shopping Cart」button on a product page.
※Please note that items will remain in your shopping bag for a certain amount of time. After the stated time, the items will automatically be removed.

Login

You will need to log in to your account before placing an order.
To log in, please enter your email address and password.
※You may skip the login page and proceed to next page if you have already logged in.
※If you have not registered yet, click here to go to the 「New Membership Registration」page to register your information.

Purchase amount and payment methods

Please pay the total amount including a price displayed with each item, tax, shipping charge and cash on delivery fee (if you are using cash on delivery).
For methods of payment, you may use a credit card.

Shipping cost(incl. tax)

Flat fee of 600 yen (incl. tax)

ASIA	3,143 yen
NorthAmerica	4,191 yen
EU	4,819 yen
SouthAmerica	7,333 yen

※In a portion of the goods cannot be shipped to some country.
※The fragrance of all can not be shipped overseas.

Credit card

We accept JCB, VISA, MasterCard, AMEX.
We only accept one-time payments.
Your credit card will be billed when your order has been shipped. The amount of payment will be deducted on the date of settlement specified by your credit card company

From October 2020, in order to enhance security, we have introduced a personal authentication code (3D Secure) when you select credit card during checkout.
During the payment process, you will be asked to enter either the Personal Assurance Message (PAM) or a one-time password, which is an authentication password verified by your credit card company.
If you have any questions about password issues, please contact your credit card company for more details.

Issuance of receipt

We do not issue receipts.

Shipping information• Courier

All orders are shipped by EMS.
Please confirm the date of delivery on the home page of Japan post.
The document number is recorded in the notification mail after shipment.

※Please note that your order may be delayed beyond the above date or may not be delivered on the day as requested if your shipping address is in certain areas or your order is placed on shop holidays (the year-end and New Year holidays, Bon holiday and temporary closure etc) or in adverse weather conditions.
※Please provide your order number when contacting us.

Returns and exchanges

We do not accept returns and exchanges unless the item is defective or you have received an incorrect item.
If the item is defective or wrong, please contact us from here within seven days of receiving the item along with the reasons for the return.
We will contact you accordingly with the return address and shipping information (free return).

Cooling off system

The Cooling Off System is a system that applies to door-to-door sales.
The Cooling Off system does not apply to shopping on this website because we offer online shopping accessed by customers.

Order history

You may check your order history from the Order History Page.

Delivery company

Sagawa Express.

About the number of days until delivery

The orders up to 12 o'clock on weekdays are delivered on the day and will be shipped the shortest next day.
※Orders until 12 o'clock on weekdays will be eligible for delivery on that day.
※The next day arrival depends on your area of residence.
For details please check HP of Sagawa Express.
※reserved items are excluded.
※If you have specified delivery date we will arrive.
※Please note that your order may be delayed beyond the above date or may not be delivered on the day as requested if your shipping address is in certain areas or your order is placed on shop holidays (the year-end and New Year holidays, Bon holiday and temporary closure etc) or in adverse weather conditions.

Delivery during your absence

When you are away at the time of delivery, you will receive a delivery note from a courier.
Please arrange another delivery date at your convenience and pick up your package within the specified period of delivery.
If you do not contact the courier specified on the delivery note, or if your order has been shipped to an incorrect address, your order will be returned to us. If you do delivery again, we will charge two shipping costs.

If your order has not arrived

Please contact us from here if your order has not arrived within the above date.
※Please provide your order number when contacting us.

About receiving goods at stores

※Click and collect service is temporarily suspended since Oct 2021.

Regarding the shipping status, there will be no updates from the store.

Please check the status on the delivery company's home page using the tracking number written in the shipping notice.
Please pick up your order within one week from the goods arrival.

When temporary closure etc. of the store opening mall occurs, it may not be accepted.

For holidays please check the HP of the mall.

※When picking up at The SHEL'TTER TOKYO please visit the 1st floor counter.
※Places that can't be sent by air mail such as Okinawa and remote islands, shipping schedule might be delayed.
　Please make sure to check the arrival on the delivery company's home page before visiting.
※On picking up, please bring something to confirm your order such as order confirmation mail.
※Returns and exchanges for click and collect orders will also be accepted at the webstore's customer support.

Replaceable items

We accept size exchange correspondence for bottoms, denim products (limited to bottoms). The shipping fee at that time will be exchanged only once per customer's burden / one order. The target product is the following item.
Pants
skirt
Denim pants
Denim skirt
We do not accept returns and exchanges unless the item is defective or you have received an incorrect item.

In case of defective product

If the item is defective or wrong, please contact us from here within three days of receiving the item along with the reasons for the return.
We will contact you accordingly with the return address and shipping information (free return).

※Cooling off system
The Cooling Off System is a system that applies to door-to-door sales.
The Cooling Off system does not apply to shopping on this website because we offer online shopping accessed by customers.

If you do shopping at "AZUL BY MOUSSY WEB STORE" you can save miles.
1% of the item price (excluding tax) will be returned at the mile and you can use it for next shopping as "1 mile = 1 yen".

Notes
※The mile rate may change at the time of campaign.
※Some items may be out of the scope of grant of mile.
※Miles will not be granted if purchased without membership registration.

We give the miles 1-2 days after the items are shipped.
You can see the miles on your My Page in AZUL BY MOUSSY WEB STORE after 1-2days

"Example:If you purchased a jacket of 10,000 yen (tax excluded) on October 1 and
and you received the item on October 3"
⇒ 100 miles will be added as this mile on October 3rd or 4th. (Rounded down)
The added miles can be used for shopping after October 3 or 4.

※Mile can not be converted into cash.
Use of miles
When ordering, you can choose the use of miles as one mile unit.
Please select the use of miles on the screen after choosing the shipping destination / payment method.

※If your order when using mile reduction is returned, you will be refunded the price you deducted from using the used mile before returning.

Miles are available for 1 year from you got
If you got some miles on campaigns.There are cases, We set espacial expiration date to the miles
Miles will be invalid after expiration date and will not be available.

Example: April 1, 2018 Got this mille ⇒ Expiration date: until March 31, 2019


※With regard to miles earned in campaigns etc., the expiration date may not be one year.
※You can not return miles that have expired.

"AZUL BY MOUSSY WEB STORE" has issued electronic coupon irregularly at various events.
When campaign, we will announce you on site and mail magazine.

・Notes on using coupons
※If the coupon usage period expires, your coupon will be invalid and can not be used.
※Even if you have more than one coupon, we use 1 coupon per order.
※We will not be able to reissue coupons, so please be careful when using them.
※Please note that coupons can not be cashed.
※Depending on the coupon, the target product may be limited. Coupon eligible products are listed on the information page and campaign etc.
※Please note that coupons can not be returned if there are returns other than defective products or shipping mistakes.

Contact us

To send inquiries about placing orders, please send an email to the following email address:
support@azul-m.com

Although we manage and operate with sufficient attention, there are cases where we can not use our store properly due to maintenance etc of the server and the customer's PC environment.
Also, actual product information and colors may be posted differently. Please acknowledge it beforehand.
Before using "AZUL BY MOUSSY WEBSTORE" in detail please be sure to check the Terms of service before using it.
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