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Currently, delivery is only within Japan.
現在、日本国内以外の配送に対応しておりません。

Shopping Guide

【About member registration】

Before placing an order online

You will need to register your information when placing an order on this website.
If you wish, click here to go to the「New Membership Registration」page to register your information.

※Password is one of the important personal information. Please choose a password that is difficult for others to guess.

Selecting items

To purchase an item, select your color, size and quantity and click the「Add to Shopping Cart」button on a product page.
※Please note that items will remain in your shopping bag for a certain amount of time. After the stated time, the items will automatically be removed.

Login

You will need to log in to your account before placing an order.
To log in, please enter your email address and password.
※You may skip the login page and proceed to next page if you have already logged in.
※If you have not registered yet, click here to go to the 「New Membership Registration」page to register your information.

【About purchasing items】

Purchase amount and payment methods

Please pay the total amount including a price displayed with each item, tax, shipping charge and cash on delivery fee (if you are using cash on delivery).
For methods of payment, you may use a credit card.

Shipping cost(incl. tax)
Flat fee of 600 yen (incl. tax)
 ASIA   3,143 yen 
 NorthAmerica   4,191 yen 
 EU   4,819 yen 
 SouthAmerica   7,333 yen 
※In a portion of the goods cannot be shipped to some country.
※The fragrance of all can not be shipped overseas.
Credit card

We accept JCB, VISA, MasterCard, AMEX and Diners.
We only accept one-time payments.
Your credit card will be billed when your order has been shipped. The amount of payment will be deducted on the date of settlement specified by your credit card company

JCB VISA MASTER AMEX DINERS


From October 2020, in order to enhance security, we have introduced a personal authentication code (3D Secure) when you select credit card during checkout.
During the payment process, you will be asked to enter either the Personal Assurance Message (PAM) or a one-time password, which is an authentication password verified by your credit card company.
If you have any questions about password issues, please contact your credit card company for more details.

Issuance of receipt
We do not issue receipts.
Shipping information• Courier

All orders are shipped by EMS.
Please confirm the date of delivery on the home page of Japan post.
The document number is recorded in the notification mail after shipment.

※Please note that your order may be delayed beyond the above date or may not be delivered on the day as requested if your shipping address is in certain areas or your order is placed on shop holidays (the year-end and New Year holidays, Bon holiday and temporary closure etc) or in adverse weather conditions.
※Please provide your order number when contacting us.

Returns and exchanges

We do not accept returns and exchanges unless the item is defective or you have received an incorrect item.
If the item is defective or wrong, please contact us from here within seven days of receiving the item along with the reasons for the return.
We will contact you accordingly with the return address and shipping information (free return).

Cooling off system

The Cooling Off System is a system that applies to door-to-door sales.
The Cooling Off system does not apply to shopping on this website because we offer online shopping accessed by customers.

Order history

You may check your order history from the Order History Page.

【About delivery of goods】

Delivery company
Sagawa Express.
About the number of days until delivery

The orders up to 12 o'clock on weekdays are delivered on the day and will be shipped the shortest next day.
※Orders until 12 o'clock on weekdays will be eligible for delivery on that day.
※The next day arrival depends on your area of residence.
For details please check HP of Sagawa Express.
※reserved items are excluded.
※If you have specified delivery date we will arrive.
※Please note that your order may be delayed beyond the above date or may not be delivered on the day as requested if your shipping address is in certain areas or your order is placed on shop holidays (the year-end and New Year holidays, Bon holiday and temporary closure etc) or in adverse weather conditions.

Delivery during your absence
When you are away at the time of delivery, you will receive a delivery note from a courier.
Please arrange another delivery date at your convenience and pick up your package within the specified period of delivery.
If you do not contact the courier specified on the delivery note, or if your order has been shipped to an incorrect address, your order will be returned to us. If you do delivery again, we will charge two shipping costs.
If your order has not arrived
Please contact us from here if your order has not arrived within the above date.
※Please provide your order number when contacting us.
About receiving goods at stores
There is no message from the store to the customer after arrival.
Please confirm arrival on Sagawa Express website and pick up within one week from arrival the next day.
When temporary closure etc. of the store opening mall occurs, it may not be accepted.
For holidays please check the HP of the mall.

※Shinjuku store, The SHEL'TTER TOKYO store, Umeda EST store please come to the 1F counter.
※If you can not use air mail at Okinawa / remote island, there is a possibility of being delayed from the scheduled date.
Be sure to confirm receipt of goods on Sagawa Express website and pick up the goods.
※Please take what you can check your order e-mail upon receipt.
※Even in the case of receipt at the store, return / exchange will be accepted only at the customer center of WEBSTORE.

【About returns and exchanges】

Replaceable items
We accept size exchange correspondence for bottoms, denim products (limited to bottoms). The shipping fee at that time will be exchanged only once per customer's burden / one order. The target product is the following item.
Pants
skirt
Denim pants
Denim skirt
We do not accept returns and exchanges unless the item is defective or you have received an incorrect item.
In case of defective product
If the item is defective or wrong, please contact us from here within three days of receiving the item along with the reasons for the return.
We will contact you accordingly with the return address and shipping information (free return).

※Cooling off system
The Cooling Off System is a system that applies to door-to-door sales.
The Cooling Off system does not apply to shopping on this website because we offer online shopping accessed by customers.

【About Mile】

If you do shopping at "AZUL BY MOUSSY WEB STORE" you can save miles.
1% of the item price (excluding tax) will be returned at the mile and you can use it for next shopping as "1 mile = 1 yen".

Notes
※The mile rate may change at the time of campaign.
※Some items may be out of the scope of grant of mile.
※Miles will not be granted if purchased without membership registration.

We give the miles 1-2 days after the items are shipped.
You can see the miles on your My Page in AZUL BY MOUSSY WEB STORE after 1-2days

"Example:If you purchased a jacket of 10,000 yen (tax excluded) on October 1 and
and you received the item on October 3"
⇒ 100 miles will be added as this mile on October 3rd or 4th. (Rounded down)
The added miles can be used for shopping after October 3 or 4.

※Mile can not be converted into cash.
Use of miles
When ordering, you can choose the use of miles as one mile unit.
Please select the use of miles on the screen after choosing the shipping destination / payment method.

※If your order when using mile reduction is returned, you will be refunded the price you deducted from using the used mile before returning.

Miles are available for 1 year from you got
If you got some miles on campaigns.There are cases, We set espacial expiration date to the miles
Miles will be invalid after expiration date and will not be available.

Example: April 1, 2018 Got this mille ⇒ Expiration date: until March 31, 2019


※With regard to miles earned in campaigns etc., the expiration date may not be one year.
※You can not return miles that have expired.

【About coupons】

"AZUL BY MOUSSY WEB STORE" has issued electronic coupon irregularly at various events.
When campaign, we will announce you on site and mail magazine.

・Notes on using coupons
※If the coupon usage period expires, your coupon will be invalid and can not be used.
※Even if you have more than one coupon, we use 1 coupon per order.
※We will not be able to reissue coupons, so please be careful when using them.
※Please note that coupons can not be cashed.
※Depending on the coupon, the target product may be limited. Coupon eligible products are listed on the information page and campaign etc.
※Please note that coupons can not be returned if there are returns other than defective products or shipping mistakes.

【About other inquiries】

Contact us

To send inquiries about placing orders, please send an email to the following email address:
baroque@bb-f.jp

About recommended environment

Although we manage and operate with sufficient attention, there are cases where we can not use our store properly due to maintenance etc of the server and the customer's PC environment.
Also, actual product information and colors may be posted differently. Please acknowledge it beforehand.
Before using "AZUL BY MOUSSY WEBSTORE" in detail please be sure to check the Terms of service before using it.
Recommended browser
Windows:Internet Explorer Latest edition, Firefox Latest edition
Macintosh:Safari, FirefoxLatest edition(Internet Explorer for Macintosh is not guaranteed operation)

Specified Commercial Transaction Law

Name of the seller: BBF, Inc.
Address of the seller: 〒107-0052
7F Tokyu UchisaiwaichoUchisaiwaicho 1-3-2, Chiyoda-ku, Tokyo 100-0011
Telephone of the seller: +81-3-5202-4702
RepresentativePresident & CEO: Jun Tamura
Prices on products•Displayed on each item (Prices displayed on this website include tax)
Shipping cost(incl. tax)
 ASIA   3,086 yen 
 NorthAmerica   4,114 yen 
 EU   4,731 yen 
 SouthAmerica   7,200 yen 
Limitation on product sales
The use of a credit card may be rejected if it is not used by the cardholder.
If you are a minor, please use the website after obtaining your guardian's permission.
Delivery date and method
All orders are normally delivered by EMS after receiving your order (except for Saturdays, Sundays and holidays).
However, please note that your order may be delayed if we receive an extensive amount of orders or before and after holidays.
Return methods
We do not accept returns and exchanges for reasons other than defective or incorrect items (including your own reasons).
If the item is defective or incorrect item, please contact us by phone or email within seven days of receiving the item.
We will contact you with the methods of return and refund. In such cases, we will bear the cost of return shipping.
Methods of payment •
Credit cards
Due date for payment•Credit cards:
  • Will be billed the month after your order is shipped.